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Guide

Every feature, every link — explained

One page for the whole platform. Each row tells you what the feature does, what opens when you press the link, and takes you straight there.

Start here — first 20 minutes

Do these five things and your shop is ready to take money.

  • 1. Create your shop

    Name, logo, category.

    Press it: Opens shop setup; after saving you get your own /store link.

    Open

  • 2. Add your first products

    Photos, price, stock.

    Press it: Opens the product form — upload photos from your phone gallery or paste a link.

    Open

  • 3. Pick a theme

    Free or Premium look.

    Press it: Opens the theme list; apply changes your live shop instantly.

    Open

  • 4. Connect payments

    UPI, cards, COD.

    Press it: Opens Payments to paste your gateway keys; till then the shop stays in test mode.

    Open

  • 5. Turn on delivery

    Own riders, courier or self ship.

    Press it: Opens Shipping where you choose which delivery ways customers see.

    Open

Seller dashboard — Start here

Your shop setup and today's numbers, all on one screen

  • Dashboard

    Shop setup, today's sales, orders and quick stats

    Press it: Opens your shop home: today's sales, pending orders, quick links to add a product.

    Open

Seller dashboard — Products & stock

What you sell and how much is left

  • Products

    Add photos, prices, variants & categories

    Press it: Opens the product list. 'Add product' opens the mobile-friendly form — photos (upload or link), price, MRP, stock, variants, category.

    Open

  • Categories

    Create your categories & subcategories once, then pick them for each product

    Press it: Opens this section inside your dashboard.

    Open

  • Inventory

    Stock levels across online & POS

    Press it: Shows stock for every product and variant across online + counter sales; you can adjust stock with a reason note.

    Open

  • Related products

    Cross-sell & 'bought together' suggestions

    Press it: Lets you pick which products show as 'You may also like' on a product page.

    Open

  • Reviews

    Approve & reply to customer reviews

    Press it: Shows customer reviews waiting for approval; approve, reply or hide them.

    Open

Seller dashboard — Orders & customers

Sales, delivery and the people who buy

  • Orders

    Track, pack & fulfil every order

    Press it: Opens the order list. Tap an order to see items, address, payment status, and to mark it packed, shipped or delivered.

    Open

  • Shipping

    Zones, rates & tracking numbers

    Press it: Opens delivery settings: courier partner on/off, 'I ship it myself' on/off, zones, rates and free-shipping limit.

    Open

  • Local delivery

    Your own delivery boys, auto-assign & customer ETA

    Press it: Opens Local delivery: switch it on, add your delivery boys, paste your own Maps key, and assign or auto-assign riders.

    Open

  • Returns

    Return requests, refunds & restock

    Press it: Shows return and refund requests with restock and refund actions.

    Open

  • Customers

    Buyer list, spend & contact details

    Press it: Shows every buyer with spend, orders and contact details.

    Open

  • Payments

    Connect Cashfree/UPI & see settlements

    Press it: Connect UPI / cards (Cashfree etc.), see settlements and test mode status.

    Open

  • Point of Sale

    Bill walk-in customers at your counter

    Press it: Opens the counter billing screen for walk-in customers — scan, bill, print, cash drawer and shifts.

    Open

Seller dashboard — Marketing & WhatsApp

Bring buyers back and sell more

  • Campaigns

    Discounts, coupons & offers

    Press it: Create discount codes, coupons and offers.

    Open

  • Promotions

    Banners, popups & sale tools

    Press it: Banners, popups and sale strips for your storefront.

    Open

  • Cart recovery

    Remind buyers who left without paying

    Press it: Sends reminders to buyers who left the cart without paying.

    Open

  • WhatsApp

    Order alerts, OTP & broadcasts

    Press it: Order alerts, OTP login, templates and broadcasts — official API or your own QR sender.

    Open

Seller dashboard — Blog & Google

Get found on search and social

  • Blog

    Write or AI-generate posts for SEO

    Press it: Write posts yourself or let AI write them (credits or your own key).

    Open

  • SEO basics

    Titles, descriptions & sitemap

    Press it: Set page titles, descriptions and sitemap for Google.

    Open

  • SEO Pro

    Rankings, keywords & advanced checks

    Press it: Deeper checks: keywords, rankings, redirects and audits.

    Open

Seller dashboard — Reports

Understand how the shop is doing

  • Analytics

    Traffic, conversion & top products

    Press it: Traffic, conversion and top products.

    Open

  • Reports

    Download sales, tax & stock reports

    Press it: Download sales, tax and stock reports.

    Open

Seller dashboard — Shop settings

Branding, domain, documents & team — all setup in one place

  • My shops

    Create or switch between your shops

    Press it: Create a new shop or switch between your shops; theme editor also lives here.

    Open

  • Brand & legal

    Shop name, logo, GSTIN & legal pages

    Press it: Shop name, logo, GSTIN and legal pages (refund, shipping, privacy).

    Open

  • Invoices & PDFs

    Invoice, receipt & label design with your brand

    Press it: Design your invoice, receipt and shipping label with your brand.

    Open

  • Checkout & alerts

    Guest checkout on/off & order email alerts

    Press it: Guest checkout on/off, COD, order email alerts.

    Open

  • Mobile app

    Let customers add your shop to their phone home screen

    Press it: Opens this section inside your dashboard.

    Open

  • Domain

    Connect yourshop.com & verify it

    Press it: Connect yourshop.com and verify it, so your links become theirshop.com/products.

    Open

  • Integrations

    Payments, WhatsApp, shipping, analytics — all external apps in one place

    Press it: One place for outside keys: payments, WhatsApp, courier, Google Analytics, Facebook Pixel, Maps.

    Open

  • AI & Credits

    See your balance and switch available AI tools on or off

    Press it: Opens this section inside your dashboard.

    Open

  • Power Tools

    Bulk actions & advanced utilities

    Press it: Bulk edits and advanced utilities.

    Open

  • Store team

    Add staff & set what they can do

    Press it: Add staff and choose exactly what each person can do.

    Open

  • Settings

    Everything else about this shop

    Press it: Everything else about this shop.

    Open

  • Platform users

    All accounts on the platform (owner only)

    Press it: Owner-only list of every account on the platform.

    Open

  • WhatsApp support

    Chat with the platform team on WhatsApp

    Press it: Chat directly with the SiteFleet team.

    Open

What your customers see

Every shopper-facing page, in the order they use it.

  • Shop home

    Your public storefront with the theme you applied.

    Press it: Opens your live shop as a customer sees it — hero, collections, stories and offers.

    Open demo shop

  • All products

    Category and product listing page.

    Press it: Shows every published product with filters; tapping a product opens its detail page.

    Open

  • Cart

    Items the customer added.

    Press it: Shows items, quantity change and 'Checkout' button.

    Open

  • Checkout

    Address, delivery choice and payment.

    Press it: Asks name/phone/address, then 'How should we deliver?' — local rider, courier or store shipping — then UPI / card / netbanking / COD.

    Open

  • Order tracking

    Customer order status and ETA.

    Press it: Customer sees packed / shipped / out-for-delivery status and delivery ETA (no live GPS).

    Open

  • Customer account

    Login by WhatsApp OTP, past orders and addresses.

    Press it: Sends an OTP to the phone number, then shows order history.

    Open

  • Shop blog

    Posts you wrote or AI generated.

    Press it: Opens the blog list; each post has its own page for Google.

    Open

Local delivery & rider app

Only appears when you switch Local delivery on.

  • Switch on local delivery

    Own delivery boys instead of courier.

    Press it: Opens Local delivery: fee, per-km, prep time, pincodes and Maps key.

    Open

  • Add delivery boys

    Name, phone, zone, duty status.

    Press it: Creates a rider and gives a private rider link to share on WhatsApp.

    Open

  • Assign an order

    Manual or auto-assign to a free rider.

    Press it: From the order, pick a rider; auto-assign uses duty, zone and workload.

    Open

  • Rider app

    Installable page for your delivery boy.

    Press it: Rider opens their own link, sees jobs, and tapping Maps opens the customer's exact pin in Google Maps.

    Open

WhatsApp

Official Business API or your own QR sender — per feature.

  • WhatsApp setup

    Connect the sender.

    Press it: Opens WhatsApp: choose official API or QR sender and test a message.

    Open

  • Templates

    Order placed, packed, shipped, delivered, COD, abandoned cart.

    Press it: Edit the wording and submit for Meta approval.

    Open

  • Broadcast

    Message your customers.

    Press it: Pick a customer group and send; opt-outs are respected.

    Open

Platform pages & account

Public pages, plans, credits and POS.

  • Home / landing page

    SiteFleet marketing page.

    Press it: Shows plans, theme gallery and sign-up buttons.

    Open

  • Themes gallery

    100 themes — 38 free, rest paid, plus 20 Premium ones.

    Press it: Preview any theme; Premium themes are ₹999 one-time, lifetime.

    Open

  • Pricing

    Starter ₹1,999 / Growth ₹3,499 / Business ₹5,999 per year.

    Press it: Shows what each plan includes and starts the purchase.

    Open

  • Sign up

    Create your shop.

    Press it: Phone/email sign-up, then the shop setup wizard opens.

    Open

  • Login

    Seller and admin login.

    Press it: Opens login; super admins land on the admin console.

    Open

  • Upgrade / buy plan

    Change or renew your plan.

    Press it: Shows current plan and payment options.

    Open

  • AI credits

    Credits used by AI blog, products and assistant.

    Press it: Shows balance, usage history and credit packs.

    Open

  • Add-ons

    Yearly extras like using your own AI key.

    Press it: Request an add-on; the team approves it.

    Open

  • POS (full screen)

    Counter billing on its own page.

    Press it: Opens the register — bill, hold cart, returns, cash movements, print.

    Open

  • FAQ

    Common questions.

    Press it: Answers on billing, refunds, domains and limits.

    Open

  • Contact

    Reach the team.

    Press it: Opens the contact form / support details.

    Open

Super admin console

Platform owner tools — only visible when you log in as super admin.

  • Super admin console

    Admin tool.

    Press it: Opens Super admin console in the platform console.

    Open

  • Counter POS

    Super admin only.

    Press it: Opens Counter POS in the platform console.

    Open

  • Plans & pricing

    Admin tool.

    Press it: Opens Plans & pricing in the platform console.

    Open

  • Live dashboard

    Admin tool.

    Press it: Opens Live dashboard in the platform console.

    Open

  • Stores & live data

    Admin tool.

    Press it: Opens Stores & live data in the platform console.

    Open

  • Platform capacity

    Admin tool.

    Press it: Opens Platform capacity in the platform console.

    Open

  • Traffic load test

    Admin tool.

    Press it: Opens Traffic load test in the platform console.

    Open

  • Export overrides

    Admin tool.

    Press it: Opens Export overrides in the platform console.

    Open

  • Payment Gateways

    Admin tool.

    Press it: Opens Payment Gateways in the platform console.

    Open

  • Cloudflare Domains

    Super admin only.

    Press it: Opens Cloudflare Domains in the platform console.

    Open

  • SEO & Sitemap

    Admin tool.

    Press it: Opens SEO & Sitemap in the platform console.

    Open

  • Communication

    Admin tool.

    Press it: Opens Communication in the platform console.

    Open

  • Feature Manager

    Super admin only.

    Press it: Opens Feature Manager in the platform console.

    Open

  • Per-user overrides

    Admin tool.

    Press it: Opens Per-user overrides in the platform console.

    Open

  • Platform revenue

    Admin tool.

    Press it: Opens Platform revenue in the platform console.

    Open

  • AI pricing & credits

    Super admin only.

    Press it: Opens AI pricing & credits in the platform console.

    Open

  • Theme builder

    Super admin only.

    Press it: Opens Theme builder in the platform console.

    Open

  • Theme pricing

    Super admin only.

    Press it: Opens Theme pricing in the platform console.

    Open

  • Theme purchases

    Super admin only.

    Press it: Opens Theme purchases in the platform console.

    Open

  • Category tile images

    Super admin only.

    Press it: Opens Category tile images in the platform console.

    Open

  • Add-on requests

    Super admin only.

    Press it: Opens Add-on requests in the platform console.

    Open

  • Lite features

    Super admin only.

    Press it: Opens Lite features in the platform console.

    Open

  • Alerts & notifications

    Super admin only.

    Press it: Opens Alerts & notifications in the platform console.

    Open

  • Security monitor

    Super admin only.

    Press it: Opens Security monitor in the platform console.

    Open

  • Access denied monitor

    Super admin only.

    Press it: Opens Access denied monitor in the platform console.

    Open

  • WhatsApp login

    Super admin only.

    Press it: Opens WhatsApp login in the platform console.

    Open

  • SMS senders (OTP & offers)

    Super admin only.

    Press it: Opens SMS senders (OTP & offers) in the platform console.

    Open

  • Super admin users & roles

    Super admin only.

    Press it: Opens Super admin users & roles in the platform console.

    Open

  • Platform users

    Super admin only.

    Press it: Opens Platform users in the platform console.

    Open

  • Sub super admins

    Super admin only.

    Press it: Opens Sub super admins in the platform console.

    Open

  • Side-by-side view

    Super admin only.

    Press it: Opens Side-by-side view in the platform console.

    Open

  • Store Dashboard (my store)

    Admin tool.

    Press it: Opens Store Dashboard (my store) in the platform console.

    Open

Still stuck? Open Support chat inside your dashboard and the SiteFleet team replies there.