Cancellation Policy
Last updated: 27 August 2026
This policy explains how subscriptions and orders can be cancelled on SiteFleet, and what happens after cancellation.
1. Cancelling your subscription
You can cancel at any time from Dashboard → Billing, or by emailing us. Cancellation stops future renewals; your plan stays active until the end of the paid term.
No further amount is charged after cancellation. Refunds, if any, follow our Refund Policy.
2. What happens to your store
At the end of the paid term the storefront is set to read-only, paid features are locked and custom domains stop resolving. Your data remains exportable for 90 days before deletion.
3. Cancelling an in-progress payment
If you close the gateway window before completing payment, no amount is charged. If money is debited but the plan is not activated within 30 minutes, the amount is auto-reversed by the bank or refunded by us.
4. Buyer order cancellations
Orders placed on a merchant's storefront can be cancelled by the buyer before the order is marked “Shipped”, subject to that merchant's policy. Buyers should contact the store directly; the store's contact details are shown on the storefront and on the order confirmation.
Once a cancellation is accepted, the merchant initiates the refund through their payment gateway and the amount is credited to the original payment method within 5–7 business days.
5. Cancellation by us
We may cancel an account for non-payment, fraud, chargeback abuse or violation of our Terms. Where the cancellation is not due to your breach, unused fees are refunded pro-rata.
6. Contact
For cancellation requests, write to support@sitefleet.in or call +91 90000 00000 between 10:00 and 18:00 IST on business days.