Shipping & Delivery Policy

There is no physical shipment. On successful payment, your plan is activated instantly (typically within 60 seconds) and a confirmation with your invoice is sent to your registered email and WhatsApp number.

If activation does not happen within 30 minutes of a successful payment, contact support with the transaction reference and we will activate manually or refund in full.

The Platform is available across India and can be accessed from anywhere with an internet connection. Billing is in INR.

Each merchant sets their own shipping zones, rates, free-shipping thresholds and dispatch timelines from Dashboard → Shipping. These are shown to the buyer at checkout before payment.

Typical dispatch is 1–3 business days from order confirmation, with delivery in 3–7 business days for metro locations and 5–10 business days for other locations, unless the merchant states otherwise.

When a merchant marks an order as shipped and adds a tracking/AWB number, the buyer receives it by email and WhatsApp and can track it from the order page on the storefront.

Deliveries may be delayed by weather, strikes, courier disruptions, festival volumes or incorrect addresses. Merchants are expected to keep buyers informed; SiteFleet is not the shipper of record for storefront orders.

Buyers should report non-delivery or damage to the selling merchant within 48 hours of the delivery attempt. Merchants handle re-shipment or refund as per their return policy, managed through Dashboard → Returns.

Shipping charges, if any, are displayed at checkout and are inclusive of applicable taxes. SiteFleet does not add any shipping charge of its own.

For questions about subscription delivery, write to support@sitefleet.in. For an order on a storefront, please contact that store directly.