Refund Policy

If you are not satisfied with your first subscription purchase, you may request a full refund within 7 calendar days of payment, provided your account has not exceeded 25 live orders.

Renewals after the first term, add-on credits already consumed (AI, messaging, SMS), custom domain registration fees paid to registrars, and any custom development or migration services once delivered.

If you were charged twice for the same plan, or money was debited but your plan was not activated, the full amount is refunded. Write to us with the transaction reference; such refunds are initiated within 2 business days of verification.

Email support@sitefleet.in from your registered email address with your account email, plan, payment date and transaction/UPI reference number. You may also call +91 90000 00000 on business days.

Approved refunds are initiated within 3 business days of approval. The amount is credited back to the original payment method — typically 5–7 business days for UPI and netbanking and 5–10 business days for cards, depending on your bank.

Refunds are never issued in cash or to a different account than the one used for payment.

Where a plan is downgraded mid-term at our discretion, the unused portion may be refunded pro-rata after deducting payment gateway charges and any consumed add-ons.

SiteFleet does not hold buyer funds. Payments made by buyers settle to the merchant's own payment gateway account, and refunds for those orders must be requested from the merchant. Merchants can process refunds from Dashboard → Returns & Refunds.

If a refund request is declined, you may escalate to our grievance contact. We respond to all escalations within 7 business days.